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How We Keep Your Account Safe

Your account information and payment details are protected by encryption and secure servers.

Encrypted account loginSecure payment storageYour data, your rules
ligalexus How We Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Your Privacy

Our support team is here to answer questions about your data, request access to what we hold about you, or ask us to delete your information. Reach out through the channels below and we'll respond within 24 hours during business days. Players in Medan and Semarang can contact us in English or through our multilingual help desk.

Team online

Live Chat Support

Open a support ticket inside your account dashboard or via our website widget. Available Monday to Friday, 09:00 to 18:00 Jakarta time.

Email Privacy Requests

Send privacy questions or data-access requests to [email protected]. Include your account email and we'll verify your identity before responding.

Account Settings

Go to your profile, then Privacy & Permissions, to download your data, adjust tracking settings or request account closure.

DATA PROTECTION

How We Safeguard Your Information

Encryption protects your login, passwords and payment details the moment you enter them. Our servers use SSL certificates and firewalls to block unauthorised access.

Encryption

All account pages and payment flows use 256-bit SSL encryption so your login, password and payment method stay between you and our secure servers.

Payment Gateway Security

DANA, OVO, GoPay and QRIS transactions pass through certified payment processors; we never hold your banking details or card numbers directly.

Data Retention

We store your account and transaction history for seven years after you close your account, then securely delete it. Shorter retention depends on local law.

Staff Access

Only ligalexus compliance and operations staff can view your personal data. Support agents see your account name and game history, never your payment details.

Cookie Management

Session cookies expire 30 days after your last login. You can disable cookies in your browser settings; your account will remain secure but may require re-login.

Request Your Data

Go to Privacy & Permissions in your account settings or email [email protected] to download all data we hold about you, free of charge.

Privacy Policy Questions You Might Have

Your account and all personal data are marked for deletion immediately. We retain encrypted transaction records for seven years for regulatory compliance, then permanently delete them. You can request early deletion by emailing [email protected]; we'll confirm within 48 hours.

Yes. Go to your account settings, select Privacy & Permissions, and click Download My Data. You'll receive a file with your profile, deposit history, game sessions and contact details. The download is free and available anytime.

We never store your payment details directly. When you deposit, your information passes through an encrypted secure gateway to the payment provider, which completes the transaction. Your account shows only the payment method type and last four digits.

Only you can see your full account balance, transaction history and game sessions when you log in. Our support team can view your account name and recent activity to help troubleshoot issues, but cannot see your password or personal identity documents.

Yes, we use cookies to keep you logged in and remember your preferences. Session cookies expire after 30 days of inactivity. You can disable cookies in your browser settings; your account stays secure, but you'll need to log in again on each visit.

We monitor our systems continuously. If we detect unauthorised access to personal data, we notify affected users within 24 hours, describe what information was at risk and explain the steps we're taking to secure your account and prevent future breaches.

Yes. Log into your account, go to Privacy & Permissions, then Email Preferences, and uncheck marketing and promotional emails. You'll still receive security alerts and account notifications; you cannot disable these while your account is active.