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Our Terms Shape How You Play

When you open an account with ligalexus, you're joining a platform built around fair play, secure transactions and clear boundaries.

Account security verified at signupDeposits via DANA, OVO, GoPay, QRISWithdrawals processed within 24 hours
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ligalexus Our Terms Shape How You Play
HELP & ESCALATION

Getting Answers on Your Terms

Questions about how a term applies to your account, or concerns about a transaction? Our support team reaches you through the channels below. Response times vary by method, but email and live chat handle account disputes and policy clarifications the same way—with a paper trail so you can reference the outcome later. If you need a formal decision on a terms dispute, request it in writing through your account settings.

Team online

Live Chat

Real-time answers to terms questions. Open during lobby hours; response usually within minutes. Best for quick clarifications on account rules and payment holds.

Email Support

Submit terms disputes and formal requests here. We respond within 48 hours with written explanation. Attach screenshots or transaction details to speed up review.

Account Settings

View your full terms agreement, payment history and any account flags within seconds. Semarang and other cities access this the same way—no regional delays.

ACCOUNT & DATA SECURITY

How We Guard Your Account

Your account information—login credentials, payment details, game history—is encrypted from the moment you register. We store only what's necessary to process withdrawals, verify your identity and comply with local financial rules.

Data Retention

We keep your account data only as long as local law requires. Withdrawal and deposit records stay for seven years for audit compliance. You can request deletion of non-essential data anytime.

Login Security

Two-factor authentication via SMS or authenticator app is available for all accounts. Enable it in settings. We never store your password in plain text; it's hashed before storage.

Payment Verification

Withdrawals over Rp 5,000,000 require identity verification—a photo ID upload through the secure form in your wallet. This step takes under five minutes and protects both of us.

Session Privacy

Your session ends after 30 minutes of inactivity on mobile; desktop sessions last 60 minutes. Log out manually if you're on a shared device. Cookies track only your preferences and login state.

Third-Party Access

We don't share your account data with advertisers or game studios. Payment processors (DANA, OVO, GoPay, QRIS providers) see only the transaction amount and your account ID for settlement.

Report Misuse

See unauthorized login attempts in your account log under 'Active Sessions'. Report suspicious activity immediately via email. We freeze the account within minutes if you request it.

Answers to Questions About Your Terms

The questions below cover what happens when you read our terms in real scenarios—account restrictions, what we need from you to verify withdrawals, and how disputes get resolved.

We close the account immediately and hold all funds pending a formal review. You'll be notified via the email on file. If the account belongs to someone else, the true owner can request a refund once verified. Violations of security terms (account sharing, bots, fraud attempts) result in permanent bans across all linked accounts.

Withdrawals are processed 24 hours after you request them, provided your account passes verification. If you've deposited via DANA, OVO, GoPay or QRIS within 24 hours, you must wait until that deposit clears before withdrawing—typically under one minute. Large withdrawals (over Rp 5,000,000) require identity verification; upload your ID through your wallet once and it stays on file.

If we closed your account due to a terms violation, your balance is held during review, usually 7–14 days. You'll receive a final decision email explaining why, and instructions on how to request a refund if the balance is returned. If you closed it yourself, withdrawal requests are processed normally. Funds return to your payment source (DANA, OVO, GoPay or QRIS) within 48 hours of closure.

Minimum withdrawal is Rp 10,000 for all payment methods. Maximum per transaction is Rp 50,000,000; if you need more, submit multiple requests. Daily withdrawal limit across all requests is Rp 150,000,000. These limits apply whether you're in Medan or anywhere else in supported regions.

Your account stays active indefinitely as long as you don't violate terms. However, if there's no login, deposit or withdrawal for 12 months, we may send a reactivation email. Your balance doesn't expire. If your account is flagged for inactivity, reply to the email to unlock it, or log in directly—no new verification required.

We can update terms, but you're notified 14 days in advance via email and a banner in your account. If a change materially affects your access or payments, you can request account closure without penalty during that 14-day window. Continuing to play after the 14 days means you accept the new terms. We log all version changes so you can review what changed.

This phrase means your account access, game availability and payment methods are governed by Indonesian law and any regulations that apply to your specific location. Some games or payment methods may not be available in your region due to local restrictions. If local law changes, we adjust terms and notify you. Your account access depends on local law means we must comply with any new local requirements.

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